Frequently Asked Questions
Everything you need to know about ordering and caring for your handmade charm.
How do I place an order?
Browse the collection, then message us on Instagram with the design you would like. We will discuss personalisation, price, and delivery with you.
Can I request a personalised design?
Yes. Personalised designs are welcome. Send us your ideas or preferred name when you message us, and we will confirm what is possible.
How long does an order take?
Each charm is handmade, so timing can vary. We will confirm the estimated completion time when your order is discussed.
How should I care for my charm?
Wipe it gently with a damp cloth. Avoid soaking it in water, pulling it excessively, or exposing it to rough handling.
Are the charms suitable for children?
Bag charms are decorative accessories, not toys. They contain small parts and should be kept away from unsupervised play.
Where are the charms made?
Every charm is handmade with care in Buckinghamshire, UK.